Citroën DriveEurope Frequently Asked Questions

It's easy! To place your order, just follow these simple steps:
Choose the Citroën model you want to order.

Confirm your intended pick up and drop off locations. Bookings can be made directly through your travel agent. To secure your booking, you will need to complete a Reservation form and return the completed Reservation form along with a deposit of $300. All bookings must be received by globalCARS.com.au at least 6 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).
On receipt of your completed Reservation form and deposit, a contract will be forwarded to you for signing. This contract will then need to be returned to globalCARS.com.au Once we have received your completed contract, your copy will be forwarded to you with a letter of confirmation, including pick up and drop off location instructions and telephone numbers. We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it (yellow form).

BANK DETAILS AND PROMISSORY NOTES:As a condition of providing a vehicle under the Citroën DriveEurope program, as a security measure, Citroën requires you to sign a draft to the order of Citroën Champ De Mars, which represents the difference between the total price of the delivered vehicle and the DriveEurope total. Bank details and the promissory note form part of the Citroën DriveEurope Contract. At the end of the contract period the customer may

(a) keep the vehicle permanently, in which case Citroën Champ De Mars will request payment, from the customer or
(b) you may return the vehicle to the destination you nominated on the Contract.The Promissory Note is then void.

Of all tourist leasing operators Citroën DriveEurope offers the broadest range of countries where your comprehensive insurance applies.

Belarus, Cyprus, Israel, Muslim Republic of Iran and Ukraine are not covered by the Assistance Citroën TT. However the vehicle is covered by the Insurance in these countries.

Your Citroen DriveEurope car is a brand new vehicle and under special arrangement with the French government, it is fully tax free.

Citroen DriveEurope includes full comprehensive insurance with no insurance excess.

Citroen Leasing in Europe offers many models with a satellite navigation system or GPS device fitted. The GPS can provide directions for all roads in France ONLY and most major motorways in Europe. You MAY need to purchase a separate disc if you require driving directions in other countries. Optional purchase of other countries for Citroën can be found here.

No, You can do as many or as few kilometres as you wish, it has no effect on the price or conditions.

Your Citroën DriveEurope includes a 24 hour free-call emergency service backed by 24 hour roadside assistance and is supported by an extensive Citroën group that covers every country in which you can use your DriveEurope Citroën.

In case of accident, attempted theft, theft or breakdown, in all countries covered by the insurance policy, the 24-hour, 7-day Assistance will provide you technical and/or material assistance with the minimum delay. All information and conditions for this assistance contract are provided in the brochure.

CITROËN Assistance ( 24h/24 - 7/7) Tel : 0 800 05 24 24 ( +33 5 49 25 24 24 outside of France)

Your Citroën DriveEurope allows you to extend the lease period while you are on your European trip. Additional fees do apply. Simply contact Citroën DriveEurope head office in Paris 10 days before prior to the original expiry date, with payment reaching them 5 days prior to the original expiry date, for your lease and insurance policy to be extended.

Any person with temporary transit status can buy a tax-free brand new vehicle.
The TT (temporary transit) programme is available for a maximum of 6 months.
In order to be eligible for tax-free status, you must be:

A tourist

A resident of a member country of the EU waiting for relocation outside the Union

A student resident from a foreign country or a French overseas territory currently studying in France

A trainee in a training programme but with permanent residency in a foreign country or in a French overseas territory

Any person with permanent residency in a foreign country or in a French overseas territory who are in France to undertake their military service

For students the maximum TT program is for a period of 12 months and they have to:
-be older than 21years old
-Have a driving licence from more than 12 months.

In order to qualify for this TT tax-free package, you must give proof of foreign residency and meet the following conditions:

Hold a current valid driver's licence (not a provisional licence)

Be a resident of French overseas territories or a country outside the EU

Stay for less than 180 days in 12 consecutive months in one of the EU member countries

Not be engaged in any lucrative activity in one of the EU member countries.

All Citroën DriveEurope vehicles are fitted with ABS Brakes, 2 or more airbags, Central locking, and engine immobiliser ands well as power steering and front power windows.

All Citroën DriveEurope vehicles are fitted with a CD system.

In Europe due to environmental concerns diesel fuel is about 25% less than petrol and is up to 35% more efficient. There are simply more diesels manufactured. Automatics are also rare for this reason.

Citroën offer an extensive range of both petrol and diesel models. If you plan on a long stay and driving many miles, then we recommend a car with diesel fuel. It is generally cheaper to purchase and gives better mileage.

One of the best features about leasing a Citroën is the flexibility you have in choosing where to pick up and return your vehicle. All of our pick-up / drop-off points are centrally located at Airports or in the business sector of major cities and towns.

Extra charges apply for pick-up and drop-off destinations outside France.

To collect your Citroën, you are required to produce a copy of your lease Contract (which will be provided to you prior to departure from Australia), your Passport and a valid International Drivers Licence. Only the registered owner can take delivery of the vehicle (name as written on the contract), and the registered owner must return the vehicle. The pick up procedure should take approximately ½ hour in cities, airports and larger towns.

The first service is required between 1,500 and 2,500 kilometres. This is a FREE service available from any Citroën dealer in Europe. The car does not require another service until 15,000/20,000 kilometres which will be at your cost.

This area explains all you need about International Licences

Roadside assistance only applies to countries where Citroën DriveEurope insurance coverage applies.

Approximately 10-15 litres of fuel (petrol/diesel) is provided free of charge. Fuel and oil thereafter is at your cost.

The driver(s) Must be 21 years or above and hold a full Australian or New Zealand driver's licence and it is recommended that all drivers have an International Driver's Licence.

You must have lived outside of the EU continuously for more than six months and plan to return to your foreign country after your holiday. Additionally, you may not receive an income from an EU enterprise or activity.

DEPOSIT: $300 ensures reservation of vehicle.PAYMENT : Final payment is required 4 weeks prior to collection of your vehicle.

Cancellation Fees Car Leasing Citroën DriveEurope™
Cancellations more than 4 weeks prior to collection $300
31 - 0 days prior to pick up $300 + Suppliers Fees
Amendment fee for each amendment Free before documentation / $60 after documents are issued
No show or early return 100% of rental costs. i.e. No refund for unused services.

Registration papers must be completed and returned at least 4 weeks prior to collection of your car.

Additional time may be required if you are collecting outside of France.