Information, Addional Products and Services Maui

ADDITIONAL PRODUCTS & SERVICES

To be requested at time of reservation and paid by customer on pick-up:

• Picnic Table AU$22 per rental
• Picnic Chair AU$12 per rental
• Child / Booster seat AU$25 per rental (Not available with Spirit 2 or Spirit 2T/S).
• Tent (4 persons) AU$75 per rental
• Satellite Phone AU$17 per day plus call costs
• Awnings AU$ 5 per day, maximum AU$100 per rental
• First Aid Kit AU$30 for purchase (located in vehicle. If seal is broken customer is charged)
• Souvenir Road Atlas AU$20 for purchase
• PGO - Pre-Purchase Gas Option.
  • Spirit 2 AU$15 per vehicle
  • Spirit 2T/S / Spirit 4 / Spirit 6 AU$25 per vehicle
• PFO - Pre-Purchase Fuel Option Details on request

TERMS AND CONDITIONS

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up or at www.maui-rentals.com. Please note all prices quoted in this document are in Australian dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

RENTAL DURATION

When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates.

• Minimum rental periods are: 5 days for the Spirit 2 & Spirit 2T/S and 7 days for the Spirit 4 & Spirit 6. A 7-day minimum also applies for all hires between 15 December 2006 and 5 January 2007, as well as between 3 October and 9 October 2006 ( Sydney only). Minimum rental periods are subject to change during peak periods.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of AU$150 in addition to the daily rate.
• Special rates are available for rentals of more than 90 days. Discounts available on application only.

ONE-WAY RENTALS

• One-way rentals are available between all branch locations.
• A One-way rental fee of AU$150 is charged. No one-way fee is charged where rental exceeds 21 days, including multiple rentals.
• Minimum rental period for one-way hires is 7 days. Shorter hires are available on application only.

MULTIPLE RENTALS

Should a customer have more than one rental, they can be combined to qualify for longer term hire discounts. Campervan and car hire in Australia, New Zealand and South Africa for both Britz and Maui can be combined to qualify if travel is within a 3 month period.

For motorhomes that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Maui Premium Package will apply. Contact reservations for more information.

The one-way fee (if applicable) and charges for additional products and services (refer to page 2) will be charged per vehicle rented.

CHANGE OF DROP-OFF DESTINATION

If the customer wishes to change the drop-off destination after the Rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to AU$500 will apply.

RENTAL EXTENSION

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.

Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

TRANSFERS

Your taxi fare from the airport to the Maui branch, on pick-up only, will be reimbursed upon presentation of receipt.

RENTALS IN BROOME

An additional remote location fee of AU$400 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.

AIRPORT CONCESSION FEE

An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

FOR YOUR PROTECTION

Personal Injury is covered in most cases through Registration Third Party Insurance. We strongly recommend that all people travelling in Australia take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$5,000 ("the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

This AU$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1

Cost per day Excess reduced to AU$20 (max charge AU$1,000) AU$2,500

With Excess Reduction Option 1 the hirer is responsible for the first AU$2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2

Cost per day Excess - AU$38 (max charge AU$1,900) Nil

Note: Excess Reduction Option 2 is included in the Maui Premium Package

With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.

Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:

Standard Excess, Excess Reduction Option 1 and Excess Reduction Option 2 do not cover:

• Any water related damage, which includes but is not limited to:
  1. any vehicle submersion
  2. creek or river crossing
  3. driving through low plain flooded areas
  4. beach driving
• Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
• Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
• The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
• The cost to retrieve or recover a vehicle which has become bogged.
• The cost to replace keys which have been lost, or retrieval of keys which have been locked in a vehicle.
• Overhead and underbody damage to the vehicle

VEHICLE SECURITY DEPOSIT

On pick-up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (refer to the "FOR YOUR PROTECTION" section). If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is AU$5,000 payable by cash, Traveller's Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to the hirer's account immediately.

If Excess Reduction Option 1 has been taken the Security Deposit is AU$2,500 payable by cash, Traveller's Cheques or credit card. If paid by credit card, authorization will be gained.

If Excess Reduction Option 2 has been taken the Security Deposit is AU$220, payable by cash, Traveller's Cheques or credit card. If paid by credit card, an imprint will be taken of the renter's card.

In the instance of Excess Reduction Option 2, the credit card voucher will be returned to the hirer.

Stringent 'cash qualification' conditions apply to any security deposit that may be paid by cash. For security purposes, Maui recommends the use of credit cards.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges, which will be advised upon return of the vehicle.

We reserve the right to retain a AU$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and BankCard (2% surcharge applies for American Express).

INFRINGEMENTS

We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be AU$60.

LICENCE

A full Australian driver's licence is to be presented at the time of rental.

AGE restrictions

Drivers must be 21 years of age or over. For drivers over the age of 75, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.

KITCHEN AND PERSONAL KIT

One Kitchen Kit (tea towels, crockery, cutlery, cooking utensils) and Personal Kits for the number of clients travelling (towel, pillow, pillowcase, duvet, bed sheet) for all motorhomes are included in the daily rental rate at no extra cost.

ROAD RESTRICTIONS

Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds, and the roads on Kangaroo Island ( South Australia).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

CUSTOMER CARE on-road assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

REPAIRS

Repairs up to AU$100 may be effected without authorisation and will be reimbursed. For amounts over AU$100, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE

The cancellation fees are:

• If cancelled up to 14 days prior to pick-up No Fee
• If cancelled from 13 to 1 day prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever No refund available

TAXES

A surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration cost. This is included in your daily rental.

IMPORTANT

Maui reserves the right to refuse any rental at its discretion.

ANIMALS

No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

Disclaimer

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

Branches

Adelaide , Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.

• Daily from 0800 to 1630hrs, closed Christmas Day.
• Maui requests that clients collecting or returning their vehicle to be in the office by 1600.
• Pick-up and drop-off after branch hours may be available by prior arrangement. AU $100 fee applies.

NOTE

TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.