Renault Frequently Asked Questions

It's easy! To place your order, just follow these simple steps:

Choose the Lease model you want to order.

Confirm your intended pick up and drop off locations. Bookings can be made directly through your travel agent. To secure your booking, you will need to complete a Reservation form and return the completed Reservation form along with a deposit of $300. All bookings must be received by globalCARS.com.au at least 6 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).

On receipt of your completed Reservation form and deposit, a contract will be forwarded to you for signing. This contract will then need to be returned to globalRES.com.au Once we have received your completed contract, your copy will be forwarded to you with a letter of confirmation, including pick up and drop off location instructions and telephone numbers. We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it.

The Renault Eurodrive Program is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other costs are petrol/diesel. Tolls and Motorway charges are not included.

Geographical cover on 12 August 2007: 28 countries

During the entire length of your Renault Eurodrive contract, you have multi-risk insurance
with no excess and roadside assistance 24 hours a day, 7 days a week managed by Renault
Eurodrive Assistance.

Please note: the list of countries is subject to change. Please refer to the Insurance
Assistance booklet that will be handed to you when you pick up your vehicle.

Andorra Greece Monaco
Austria Germany Poland
Belgium Hungary Portugal
Croatia Ireland Slovakia
Czech Republic Italy Slovenia
Denmark Liechtenstein Sweden
Finland Luxembourg Switzerland
France Netherlands Spain
Great Britain Norway Vatican.

Important :

We remind you that the FEDERAL REPUBLIC OF YUGOSLAVIA ( Serbia and Montenegro), BULGARIA, ROMANIA, ICELAND, TUNISIA, MOROCCO and TURKEY do not feature in the list of countries covered.

A customer choosing to travel in a country not mentioned in the list of countries covered assumes full civil, material and criminal liability for any problems or thefts occurring during the trip. A booklet of insurance and assistance conditions is handed to the customer when the vehicle is delivered.

A vehicle service is required every 30,000 kilometres depending on the type of Renault leased. Given the relatively small size of Europe, this is a distance that few of our clients reach.

While travelling you can arrange an extension by contacting Renault DVSE 186 avenue Jean Jaures 75019 Paris, Tel 01 40403368.
Extensions will be calculated using DVSE tariff extension procedures. Instructions and payment for any additional periods must reach Renault (Paris office) at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you.
If the extension is not paid for, the vehicle will only be insured for the initial period.

Upon receiving your vehicle you will be required to sign a draft to the order of Renault DVSE, equal to the difference between the total price of the delivered vehicle and the amount for the actual use of the vehicle. At the end of the contract the customer may keep the vehicle permanently, in which case Renault DVSE will request a cheque for the said amount from the customer. OR Return the vehicle to the centre nominated on the order form.

Vehicles are equipped with radio & CD player.
Children's seats are available for an additional charge and must be pre booked.
0 to 2 years old - Elios - $230
9 months to 3 years old - Duo Plus - $365
2 to 5 years old - Ergos Complete (Seat and Back) - $195
5 to 10 years old - Ergos Just Seat - $98

Please contact our office for full specifications of GPS systems.

All Renault Lease vehicles are equipped with All Weather Tyres. If travelling to areas with high volume of snow, or snow machine has not cleared that particular area, snow chains should be purchased. Renault do not lease or sell these Snow Chains. A representative at depot will advise of closest service station where Snow Chains are sold.

Unfortunately we cannot offer any special colours. However Renault ensures the vehicles are in the most popular colours of the day.

Your wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. NB: Partners can also drive the vehicle if your relationship has been officially recognized or if they sign an official sworn statement.

This area explains all you need about International Licences

Cancellation Fees Car Leasing Renault EuroDrive
Cancellations more than 4 weeks prior to collection $300
31 - 0 days prior to pick up $300 + Suppliers Fees

These additional fees (Suppliers Fees) may be as high as $1000 to cover costs such as registration Insurance, Customs compliance, transportation and any other administration costs which may have been incurred in the processing of your booking.
Amendment fee for each amendment Free before documentation / $60 after documents are issued
No show or early return 100% of rental costs. i.e. No refund for unused services.